Texas Veteran Commission Homeless Veterans Support Case Manager


Union Gospel Mission-Dallas’ TVC-Homeless Veterans Support Case Manager (CM) will provide continuum of care services to Veterans exiting transitional housing programs to permanent housing. The CM will follow the veteran for one year, updating the veteran’s progress to housing stability. The CM will assist the veteran in developing an aftercare plan that incorporates the aftercare goals developed by the transitional housing facility. The CM will provide ongoing support and support services, including financial aid to the veteran to assist with long term permanent housing.

ESSENTIAL FUNCTIONS:    This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.


The Functions of the CM are:


  • Manages and monitors assigned caseload of Veteran in need of case management and support services after completing a transitional housing program.
  • Evaluate the veteran’s progress by conducting routine meetings with the veteran. (at a minimum bi-weekly or as needed)
  • Verify need for financial assistance by obtaining the require documents from the entity which the payment is to be made.
  • Facilitate payments of rental, utility, and other qualifying support services needed by the veteran with proper entities.
  • Submits payment request to UGM Financial Department for payment
  • Ensures payments are made.
  • Advocate for veteran to acquire services that will enable them to functionally cope with their environment and increase residential stability.
  • Performs data entry and record keeping of client information to ensure client records are up to date.
  • Prepares accurate and up-to-date records on meeting and assistance provided.
  • Prepares weekly, monthly, and quarterly reports as outlined in the TVC contract.
  • Refer veteran to appropriate outside agencies based on client needs and in accordance with their plan.
  • Complete discharge plans of client’s existing in the program; transfers file contents to non-active file; prepares card for follow-up mailing.


  • Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.




Screen clients for program eligibility and appropriateness.


Assists with community services as needed.


Performs other related work as required.





Laptop Computer                                  Photocopy Machine

Calculator                                             Facsimile Machine

Cell Phone






Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.









Knowledge of the principles and practices of social service case management.


Knowledge of social service resources and agencies in the community.


Knowledge of effective communication and motivation practices.


Ability to develop program plans and goals based on client’s needs.


Ability to evaluate the client’s progress toward program goals.


Ability to work with the public encompassing all types of behaviors.


Ability to interview clients and to obtain pertinent information.


Ability to prepare and maintain accurate and complete case notes and client records.


Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines.

Ability to build and maintain effective and professional working relationships with clients and community agencies.




Ability to meet attendance requirements.


Ability to read, write, and communicate the English language.


Ability to communicate clearly and effectively both orally and in writing.


Ability to think clearly and quickly to maintain control of client caseload.


Ability to work on multiple cases effectively and efficiently at the same time without becoming frustrated or disorganized.


Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.


Duties are usually performed walking and sitting. 






Work is performed in an office and scattered site setting. CM must be able to drive, maintain auto insurance and comply with Texas Department of Public Safety guidelines.


All employees recognize that Union Gospel Mission is a faith-based facility and agree that they will do nothing as an employee of Union Gospel Mission to undermine its religious mission.




The purpose of a job description is to outline the essential functions unique to a particular job within a specific department.  Job descriptions are used to recruit, train, and evaluate employees.


Please submit resume and letter of interest to Donald Clemons at dclemons@ugmdallas.org